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Frequently Asked Questions
SHOPPING WITH RUIFIER
How do I make a purchase? Shopping with RUIFIER is an easy and enjoyable experience. If you like any of the items, click on the ADD TO BAG button. You can always review an item or the quantity once you have proceeded to the BAG page.
Are the product images the actual size and colour? We make every effort to accurately display all jewellery pieces on the website. Unfortunately pieces cannot be displayed with their actual size; therefore a detailed description and measurements have been given in the PRODUCT DETAILS of each product page. Due to different types of desktop or mobile device screen settings we cannot guarantee the true representation of the colour of the cords, stones or precious metals.
What payment methods do you accept? We accept most major credit and debit cards: Visa, Master Card, American Express, Visa Debit. We also accept PayPal. On mobile we accept Apple Pay. All payments are processed through the secured Shopify payments system that encrypts your card details in a secure host environment and is a fully approved Level 1 payment service provider which complies with the Payment Card Industry Data Security Standard. For mutual security and fraud prevention all orders made with debit or credit card are subject to authorisation by RUIFIER. If you wish to pay with an alternative method like bank transfer, please get in touch with our customer services for more details.
Can I place an order over the phone? For phone orders, please call us on +44 (0) 20 7060 2288.
How can I cancel an order? For any reason you may wish to cancel your order, please contact our customer services. If the order has not been dispatched we will be able to cancel your order immediately.
Can I amend the delivery address? Before your order has been dispatched we can add items or amend the delivery address. Unfortunately if your order has been shipped, no further amendments can be made. Please note that for security reasons we only ship to the country where the billing card is registered.
How do you ship the goods? We use our appointed shipping partner. All items have been insured against theft and accidental damage. In order to ensure that all packages are delivered safely and in perfect condition we require a signature upon delivery. As soon as your order has been dispatched, a confirmation email will be sent to you.
Can I have my item delivered on the same day? We offer London same day delivery which is available for some postcodes. For more information please contact us at email@example.com or call us on +44 (0) 20 7060 2288. Please note that your order must be paid and cleared before 1 pm on the same day.
Can I order from overseas? Yes, we ship internationally. However, if you are interested in purchasing our products, but not a resident in one of the countries we ship to, please contact our customer services at firstname.lastname@example.org for more information. Note that the receiver will be liable for all customs and clearance charges that may occur upon arrival. We will not be able to advise on the latter as these charges may vary from country to country.
Do the prices include VAT? VAT is charged at 20 per cent rate and it is included in all retail prices.
What currency can I pay with? All orders will be charged in GB Pound Sterling. Any exchange rates and charges are set by your card provider.
I am experiencing problems with my payment? For problems related to payments you may need to contact your card issuer or your bank to make sure that the transaction is authorised. Check if all card details have been entered correctly. If paying with Master Card or Visa, the problem may be with the 3D secure, in which case the card issuer must be contacted.
What happens if an item is out of stock? If an item you wish to purchase is out of stock, you will see a PRE-ORDER button and red text explaining the dispatch times. Dispatch times vary and are explained on each product.
Do you offer gift wrapping? For more information on gift wrapping and the choice of paper available, please get in touch with our customer services.
Can I have an item engraved? For more information on engraving services and costs, please get in touch with our customer services.
Do you offer bespoke services? For more information on bespoke services and cost, please get in touch with us at email@example.com or call us on +44 (0) 20 7060 2288.
Do you offer repair services? For more information on repair services and costs, please get in touch with our customer services at firstname.lastname@example.org or call us on +44 (0) 20 7060 2288. Generally evaluation of the damage of the product must be carried out on site, before any related cost can be issued.
Do I need to set up an account with RUIFIER? Once you have registered with RUIFIER you will be able to take advantage of saving your personal details, which will make your future purchases faster. You can also view your order history and receive exclusive information about RUIFIER events, promotions and competitions in the future.
Is my information secured? Your personal information is safe and secured with us. Your privacy is of the highest importance for us and we promise not to share your personal details with anyone else. Your personal details will not be shared, used or sold to third party companies.
I have forgotten my password. How can I log in? In order to reset follow the 'Forgot your password?' instructions on the ACCOUNT page. An automated email will be generated to your email box.
Can I change my information? You can always amend your personal information by logging into your account.
How do I measure my ring?
If you are not familiar with the standard ring sizes for your region, we suggest that you measure the diameter of an existing ring in your ownership and match the measurement (in mm) to the size chart below:
UK & AUSTRALIA
US & CANADA
What is Fine Gold? From the early civilizations of the world, gold has been around for centuries. When it comes to gold, jewels and riches come to mind. Pure gold comes in a soft form and is unable to handle the stress of everyday wear and tear. Due to this weakness, gold is mixed with other metals, such as silver, copper, and nickel to give it durability. 22ct gold is the purest gold on the market. Even though 24ct gold is 100% pure gold, it is too soft to use for jewellery crafting. The same goes for 22ct gold. Gold of 18ct value is 75% gold and is alloyed with other metals to give the jewellery piece enough strength to withstand every day wear and it is the highest quality gold used by the jewellery industry. RUIFIER fine pieces are made entirely of 18ct gold to ensure our customers receive the best and finest quality jewels.
What is Gold Vermeil? Gold Vermeil is a layer of gold over Sterling Silver. To be considered vermeil, the gold must be at least 10 carat (42%) and be at least 2.5 micrometres thick. The word "vermeil" is a French word which came into use in the English language in the 19th century as an alternative for the usual term silver-gilt.
What is Sterling Silver? Sterling Silver is an alloy of silver containing 92.5% pure silver and 7.5% other metals, usually copper. Fine silver (99.9% pure) is generally too soft for producing large functional objects, and in Sterling Silver, the silver is usually alloyed with copper to give strength whilst preserving the malleability of the silver and high precious metal content.
Are RUIFIER diamonds from traceable sources? RUIFIER is committed to The Kimberley Process, thus all of our diamonds are sourced in ethical and responsible manner, ensuring that no conflict diamonds enter our supply chain.
How do I receive more information about a product I am interested in? If you wish to know more about the colour, size, materials or care of a particular product, please do not hesitate to contact us at email@example.com or + 44 (0) 20 7060 3388, and a member of our team will be happy to answer your questions. Our office is open from 09:30 to 17:30 GMT.