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Terms and Conditions
Thank you for visiting www.ruifier.com (hereinafter referred to as “the site”). Please read the following information carefully before using the site. The use of and access to the site are governed by these legal Terms and Conditions.
Your use of the site is subject to the following Terms and Conditions. The fact of using the site implies that you agree to comply with and be bound by these Terms & Conditions, the confidentiality rules and online selling conditions when you make a purchase.
RUIFIER may modify or make changes to these Terms and Conditions at its complete discretion. The fact of using the site after said modifications implies that you agree to comply with and be bound by these modified Terms and Conditions.
Please read the Terms and Conditions regularly. If you do not agree to any of the Terms and Conditions or modified Terms and Conditions, then you must stop using the site. If you have any questions regarding the latter please do contact us at firstname.lastname@example.org
COMPANY www.ruifier.com is operated by RUIFIER Limited (Company Registration Number 08531935) whose registered office is 10 Angel Gate, City Road, London EC1V 2PT, United Kingdom.
REGISTRATION AND ELIGIBILITY
To use some of the services or features made available to you on this Site, you will need to register. RUIFIER may change registration requirements or specifications occasionally. When you register, you are required to provide information about yourself that is true, accurate, current and complete. If any of your personal registration information change, please notify us immediately at the following e-mail address: email@example.com
The purchase of products through www.ruifier.com is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with the English law. In order to make purchases through the site, you will be asked to register and provide your true personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated.
When ordering items, you will be required to provide payment details and you must represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The site is available only to individuals and others who meet these terms and conditions, who have been issued a valid credit card by a bank, whose applications are acceptable to RUIFIER and who have authorised RUIFIER to process a charge to their credit card in the amount of the total purchase price for the goods which they purchase.
Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. RUIFIER reserves the right to restrict or question multiple quantities of an item being shipped to any one customer or postal address.
Please note that by making an offer to purchase goods from the site, you expressly authorise RUIFIER to perform credit checks and, where RUIFIER feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
All orders are subject to acceptance stated above and availability of stock.
RUIFIER offers products for sale that are in stock and available for dispatch from our company. However we may occasionally be waiting for certain products on the site to be made for stock.
If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the site. Please note that on occasion certain products that are in particularly high demand and may sell out during this period.
Prices shown on the site are in UK GBP and are inclusive of 20 per cent VAT which is the legal rate in the UK.
Please note that for legal reasons we have to state the value of goods in the shipment, which also applies for gifts.
The GBP price of a product displayed on the website at the time the order is accepted will be honoured. If you are buying from outside the UK and the EU, UK VAT will be removed and you will be responsible for any duties levied by the country or authority to which you have specified delivery. Unfortunately RUIFIER will not be able to advise on customs and clearance charge as they vary from country to country. You must check with your local customs and excise office to obtain further information. You will also incur carriage costs.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is an acceptance of your order completion and the contract between you and RUIFIER will be perfected when we despatch the goods to you. The sale contract is therefore concluded in London, England and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, if any pricing errors have been made, or that you do not meet the eligibility criteria set-out above.
Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing goods from the site whether or not the goods have been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
PRICE AND PAYMENT OPTIONS
We accept Visa, Master Card, American Express, Visa Debit and Paypal. Payment is debited from your card or account when we process your order. For security reasons RUIFIER will only ship to the country where the billing card is registered.
If you are interested in other modes of payment (bank transfer) please contact customer services at firstname.lastname@example.org for more information.
RUIFIER reserves the right to change the price of goods offered on the website at any time and without prior notice. RUIFIER cannot be held responsible for pricing, typographical or other errors.
RUIFIER constantly checks to ensure that all prices shown on the site are accurate. It cannot however guarantee that no errors have occurred. Should an error in the price of an item occur RUIFIER will give the client the option of re-confirming the purchase of the item at the correct price or of cancelling the order. If RUIFIER is unable to contact the client, the order will be considered cancelled.
TRANSFER OF OWNERSHIP & INSURANCE
RUIFIER insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.
CHECKING YOUR ORDER
As soon as your order has been dispatched our customer services will contact you with all relevant information such as estimated delivery times and tracking number of the shipment. In case you have any further question, please contact us at email@example.com
RECEIVING YOUR ORDER
You have 14 days “peace of mind” period if you are not satisfied with your purchase. For more information refer to Delivery & Returns section.
Faulty goods are being classified as faulty if they have been received damaged, or a manufacturing fault has occurred within six months after purchasing. Please note that damage that has been caused by “wear & tear” is not considered as faulty product. If possible all faulty items will be replaced with the originally purchased item. If this is not possible a full refund will be made. Please contact RUIFIER customer services at firstname.lastname@example.org for further information.
Before each parcel leaves RUIFIER, it is fully checked by customer services. If you receive an item which is damaged please contact us immediately. If you fail to do so within 14 days, we reserve the right to refuse liability to accept the product as damaged in transit.
You have 14 days to return the product from the day you receive your goods. To cancel your order you must inform us in writing. Please contact RUIFIER customer services at email@example.com in order to request your RAN (Returns Authorisation Number). You have 7 working days to return the goods back after an RAN has been issued.
For more information please refer to Delivery & Returns section.
The delivery carrier, services and cost may change from time to time. You can receive more information about the latter in the Delivery & Returns section. We aim to dispatch all orders within 24 hours after RUIFIER has sent a written confirmation and acceptance of your order. In the busy time of the year this may take up to 48 hours. Delivery times given by our appointed courier are just an estimate. RUIFIER cannot be held responsible in case of delays that have been caused by the postal services.
RUIFIER always aims to provide the best customer service. If you wish to make a complaint, please write to firstname.lastname@example.org including your full name, address, order number (if any), telephone and any other relevant information which can help us to assist you. Our procedure of handling complaints aims to be fair, confidential, speedy and informative. As soon as we have received your complaints email, our customer services will be in touch shortly.
You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs, models of items, that appear on the website or in the domain name, are the exclusive property of RUIFIER.
All intellectual property rights associated with items created in association with the ’custom made’ or ‘bespoke’ options are and will remain the property of RUIFIER. Any utilisation, reproduction, even partial of the designs, models, brand names, and names of lines is totally prohibited.
You are permitted to use the Content only as expressly authorised by RUIFIER. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction.
In addition to the intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. RUIFIER tries to ensure that the information on this site is accurate and complete.
RUIFIER makes every effort to accurately display all jewelry pieces on its website. Unfortunately pieces cannot be displayed with their actual size; therefore a detailed description and measurements have been given. Due to different type of computer or mobile device screen settings RUIFIER cannot guarantee the true representation of the color of the stones or the precious metals. You can always get in touch with our customer services regarding the latter and request more information about sizes.
We may include hyperlinks on this Site to other websites or resources operated by parties other than RUIFIER, including stockists and advertisers. RUIFIER has not reviewed all of the sites linked to this site and is not responsible for the content or accuracy of any off-site pages nor responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
NO COMMERCIAL USE
The RUIFIER site is for your personal, non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within the site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.
GENERAL INFORMATION AND YOUR ACTIVITY
You use the RUIFIER site at your sole risk. You agree that you will be personally responsible for your use of this site and for all of your communication and activity on this site. We reserve the right to deny you access to this site, or any part of this site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this site on a temporary or permanent basis and any decision to do so is final.
While RUIFIER will use reasonable endeavours to verify the accuracy of any information it places on the site, it makes no warranties, whether express or implied in relation to its accuracy.
This site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the site, or any transaction that may be conducted on or through this site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this site.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these Terms or Conditions will affect your rights as a consumer under the English law.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this site by you.
You agree that RUIFIER will not be liable in contract (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the Terms and Conditions.
At our request, you agree fully to defend, indemnify and hold harmless RUIFIER immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this site, or the use by any other persons accessing this site using your internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and RUIFIER as a result of the Terms and Conditions or your use of this site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of RUIFIER, and we shall not be liable for any representation, act, or omission on your part.
The Terms and Conditions (as amended from time to time) constitutes the entire agreement between you and RUIFIER regarding your use of the site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and RUIFIER in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this site conflicts with the terms of the Terms and Conditions, the Terms and Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms and Conditions.
These Terms and Conditions have been written in English and are governed by English Law. British Courts shall adjudicate any dispute.
If you have any questions regarding our website or about any of the terms and conditions, please do not hesitate to contact us at email@example.com call us on +44 20 7060 3388, from Monday to Friday 9:30am - 5:30pm GMT, or write a letter to RUIFIER, 10 Angel Gate, City Road, London EC1V 2PT, United Kingdom.