DELIVERY & RETURN | RUIFIER

WELCOME IN THE YEAR OF THE OX WITH RED AND GOLD | SHOP CHINESE NEW YEAR GIFTS

RUIFIER

  • Shop

      NEW IN

    • HAVEN
    • GEMS OF COSMO
    • SCINTILLA
    • SHOP ALL

      JEWELLERY

    • RINGS
    • BRACELETS
    • EARRINGS
    • NECKLACES
    • EAR STUDS
    • SHOP ALL

      SHOP BY

    • BESTSELLERS
    • DIAMONDS
    • PEARLS
    • CORD
    • GOLD EDIT

      SALE

    • OUTLET

      COLLECTION

    • HAVEN
    • GEMS OF COSMO
    • SCINTILLA
    • COSMO
    • ASTRA
    • MODERN WORDS FINE
    • NEXUS
    • ICON
    • ORBIT
    • FRIENDS
    • ABC's
    • PETIT
    • SHOP ALL

      GIFTS

    • UNDER £150
    • UNDER £500
    • UNDER £1500
    • CHINESE NEW YEAR

      LEATHER

    • PICK ME BRACELETS

  • Collection
  • Customise
  • Press
  • Blog
    • News & Media
      Spotted
      Inspiration
      #RUIFIER
  • About
    • Our Story
      Charity
    • Our Stones
      Our Metals
      Sustainability
  • NEW
Account
Log in or Sign up
Wishlist (0)
Bag (0)
Recently Added
0 Items Total £0.00
Go to Checkout

Oops! The item you've added is unavailable. Please select another product.

Recently Added

0 Items

Total £0.00

Go to Checkout

Oops! The item you've added is unavailable. Please select another product.

RUIFIER
0 0
  • NEW IN
      NEW IN
    • Haven
    • Gems of Cosmo
    • Scintilla
    • SHOP ALL
  • GIFTS
      GIFTS
    • Gifts under £150
    • Gifts under £500
    • Gifts under £1500
    • PERSONAL GIFTS
    • Chinese New Year
  • SHOP JEWELLERY
      SHOP JEWELLERY
    • BRACELETS
    • NECKLACES
    • EARRINGS
    • RINGS
    • EAR STUDS
    • SHOP ALL
  • COLLECTIONS
      COLLECTIONS
    • Haven
    • Gems of Cosmo
    • Scintilla
    • Cosmo
    • ASTRA
    • Modern Words
    • MODERN WORDS FINE
    • NEXUS
    • ICON
    • ORBIT
    • FRIENDS
    • ABC'S
    • PETIT
    • SHOP ALL
  • SHOP BY
      SHOP BY
    • BESTSELLERS
    • DIAMONDS
    • PEARLS
    • CORD
    • GOLD
  • CLASSICS
      CLASSICS
    • Friends
    • ABC's
  • OUTLET
  • DISCOVER
      DISCOVER
    • About
    • Editorial
    • News & Media
    • Spotted
    • Inspiration
    • #RUIFIER
  • CUSTOMISE
  • CONTACT
  • ACCOUNT

DELIVERY & RETURN

At this time our priority is taking care of everyone within the RUIFIER community. 


Due to Brexit and the recent COVID-19 restrictions we understand that there may be delays to our European orders. We ask that you allow extra time for your order to arrive as we work to deliver your jewels. 

  


 

Delivery times

 

PLEASE NOTE THAT RUIFIER.COM WILL NO LONGER SHIP TO CHINA. FOR ORDERS TO CHINA, PLEASE SHOP VIA RUIFIER.CN.  

 

If you are interested in purchasing our products, but not a resident in one of the countries we ship to, please contact RUIFIER customer services at customercare@ruifier.com for more information. RUIFIER is determined to organise the best possible available shipment to countries outside the UK with its assigned shipping partner. Note that the receiver if outside of the UK will be liable for all customs and clearance charges that may occur upon arrival as the shipment will be sent as Delivery Duty Unpaid (DDU). RUIFIER will not be able to advise on the latter as these charges may vary from country to country. Please note that for legal reasons we have to state the value of goods in the shipment, which also applies for gifts. For more information on customs and clearance charges please check directly with your local customs offices. For security reasons RUIFIER will only ship to the country where the billing card is registered.

RETURNS AUTHORISATION NUMBER (RAN)

We would love you to love your RUIFIER purchase, so if something is not as quite as you had hoped, we are happy to offer a full refund or exchange within 14 days of your order. Please contact RUIFIER customer services at orders@ruifier.com in order to request your RAN (Returns Authorisation Number). You have 14 days “peace of mind period” to request a RAN (Returns Authorisation Number) and a further 7 days to send the goods back.

CANCELLATION AND RETURNS OF PRE-ORDERS

If you would like to cancel or amend a pre-order, we would require written confirmation within 48 hours of purchase. Cancelling pre-order items after this period or returning pre-order items would mean a 30% deposit is held.

CANCELLATION AND RETURNS OF SALE ITEMS

Please note that all sale and discounted items are final sale and therefore not eligible for exchange or return.

FOR ALL RETURNS

Once the return has been approved, write the RAN (Returns Authorisation Number) on the box. All returns shipments are the customer’s responsibility to arrange and pay for. We recommend you to use an insured and recorded delivery service. Please retain all receipts for proof of postage and tracking, as the parcel remains within your responsibility until it reaches RUIFIER in the UK. All International taxes and duties charges will not be covered by RUIFIER. As soon as your package has been received a member of RUIFIER customer services will get in touch. 

Please note when returning an order that included complimentary shipping, the price stated on our deliveries page for your shipping country will be deducted from your refund.

Also due to Paypal's recent changes to their terms, if you choose to cancel or return an order paid by Paypal, a 5.2% transaction fee will be deducted from your final refund amount.

The returns address for all UK and International returns is as follows:

RUIFIER
10 Angel Gate
City Road
London EC1V 2PT
United Kingdom

If you have any questions please contact RUIFIER at customercare@ruifier.com

FOR EXCHANGES

All customers are responsible for the payment of returning items to RUIFIER.

A shipping charge for your country zone will be applied for the re-delivery of an exchanged item.

Please note the following:

1. For hygienic reasons we are unable to offer exchange or refund on earrings or other pierced jewellery.

2. Items must be returned unworn and in sellable condition. Goods tags or films have been removed will not be accepted. Goods that have been damaged or not in its original packaging may not be accepted and may be returned to the sender.

3. We recommend all returns are sent using an insured and recorded delivery service which can be tracked and scanned.

4. RUIFIER does not accept any liabilities for goods which have been damaged or lost upon transit.

5. A returned package without a RAN (Returns Authorisation Number) clearly written on the box will not be accepted and will be returned to the sender.

6. Returns outside the stated time frame (“the peace of mind period”) will only be accepted with the discretion of RUIFIER.

7. Returns will only be made to the original card used for purchasing the goods. Delivery charges will not be refunded.

8. Gift wrapping charges will not be refunded.

9. RUIFIER does not accept liability for the length of time for particular banks to process refunds. The maximum time stated is no longer than 30 days.

10. Customs duties and clearance charge are non-refundable. You may be able to recover those costs by contacting your local customs office directly. Please note that this may not be available in all countries.

FAULTY GOODS

Faulty goods are being classified as faulty if they have been received damaged, or a manufacturing fault has occurred within one year after purchasing. Please note that damage that has been caused by “wear & tear” is not considered as faulty product. If possible all faulty items will be replaced with the originally purchased item. If this is not possible a full refund will be made. Please contact RUIFIER customer services at customercare@ruifier.com for further information.

Before each parcel leaves, it is fully checked by RUIFIER customer services. If you receive an item which is damaged please contact us immediately. If you fail to do so within 14 days, we reserve the right to refuse liability to accept the product as damaged in transit.

BECOME OUR FRIEND!

Sign up to get 10% off your first order.

Become a friend!

Information

  • Delivery & Returns
  • Pre-orders
  • FAQs
  • Ring Size Guideline
  • Terms & Conditions
  • Privacy & Cookies
  • Product Care

Ruifier

  • Contact
  • Careers
  • Charity
  • Stockists
  • Our stones
  • Our Metals
  • Affiliate

Menu

  • Collections
  • Press
  • Blog
  • About
  • Delivery & Returns
  • PRE-ORDER
  • Terms & Conditions
  • AFFILIATE
  • About
  • Locations
  • Charity
  • Privacy & Cookies
  • Our Metals
  • Our Stones
  • Product Care
  • FAQs
  • Stockists
  • Contact
  • Careers

Follow Us

  • Icon_16x16px
  • Icon_16x16px
  • Icon_16x16px
  • Icon_16x16px
  • Icon_16x16px
  • Back to top

    © 2021 RUIFIER. All rights reserved.

    SCAN THE QR CODE TO VISIT RUIFIER WECHAT ACCOUNT

    x

    10% OFF! SIGN UP NOW

    Receive 10% off your first order and be the first to hear about new releases, exclusive promotions and exciting RUIFIER news when you sign up*

    x

    Thank you for signing up

    Please use the code WELCOME10 on your first order

    Follow us on social media
    for daily RUIFIER updates

    Ring Size Guideline

    If you are unsure on your ring size, you can use a ring you already own measure the inside diameter of the ring, and then match the measurement to our size guide.

    If the ring falls between two sizes, we advise you to order the larger of the two sizes.

    If at any point you feel unsure, please speak to one of our customer care team, as we are only too happy to talk to you through any concerns you may have.

    DIAMETER SIZE
    INCHES MM UK EU US
    0.57 14.64 H 46 3 3/4
    0.60 15.28 I 1/2 48 4 1/2
    0.62 15.92 K 50 5 1/4
    0.65 16.55 L 1/2 52 6
    0.67 17.19 N 54 6 3/4
    0.70 17.82 P 56 7 3/4
    0.72 18.46 Q 1/2 58 8 1/2

    WHAT'S YOUR EMAIL?

    Product has been added to your wishlist.
    You can view your wishlist by creating or login account.
    Please create account through ##customer_email## email
    Login Register